By returning products to SPRINGIC, the Customer certifies that the
products were purchased from SPRINGIC and there has been no substitution
in whole or part of the same product from another supplier, distributor
or other such sources of the product. The return should be in the
original packaging and in unused condition (except defective). ESD or
moisture-sensitive products should not be opened except under controlled
conditions.
General Rules?
Returns are normally accepted within 60 days from the date of the parcel delivered.
When a customer requests a return due to 'non-original/fake/quality
problems', a valid quality report from a third-party authoritative
organization recognized by our company is required for the return and
exchange.
Refunds are normally accepted within 30 days from the date of the parcel
delivered. Please contact our support team for any issues immediately
once you receive your parcels includes but is not limited to below
reasons:
Not received the parcel normally
Yes, we guarantee a refund or to resend your order if you haven't
received the parcel beyond the regular shipping days, except the case
which customer takes the responsibility for the unsuccessful delivery
such as providing an incorrect shipping address, can not complete the
customs clearance due to customer's reason, etc.
Note: If the following issues occurs:
extreme weather, post office delay, customs clearance, local protest,
etc. In this case, we are incapable of guaranteeing on-time delivery,
but we'll try our best to support you,thanks.
Some items missing from my shipment?
First, check that you've received all
the boxes associated with your order. Then fully empty each box you
received, sometimes small parts get caught in crevices or in packing
material. If you still can't find your item, please email customer
service right away. Include a description of the missing quantities and
pictures of the whole parcel. We'll forward them to our warehouse to
check the monitor records and the packing pictures records. Steps:
1: Send email to support team for authorization.
2: We'll check and verify the issues.
3: Offer solutions to customer case by case.